HELP & INFORMATION
Find answers to common questions about ordering, sizing, delivery and returns.
If you need further assistance, you can contact us directly.
ORDERING
How do I place an order?
Choose your product, select the available options and add it to your cart. Follow the checkout process to complete your purchase.
Can I change or cancel an order?
If you need to make a change, contact us as soon as possible with your order number. We'll let you know what options are available based on your order's status.
CONTACT USHow can I contact HEAVY HALO?
You can reach us through our contact page.
CONTACT USDELIVERY
How much does shipping cost?
Shipping charges are shown during checkout, based on your order and delivery destination.
RETURNS
What if my item arrives damaged or incorrect?
Contact us with your order number and details of the problem so we can help resolve it.
CONTACT USPRODUCT CARE
How should I wash my clothing?
Follow the care label on your garment. Any additional product-specific care instructions will appear on the relevant product page.